Communication and Feedback

Vice1156_Kinners
Vice1156_Kinners Posts: 1
in Your Experience with our Services

Policy No:

I contacted ABSA Life on 3rd February to have an amendment done regarding the beneficiaries on this policy. I receiced a call from Thuli 2 weeks later advising that they have problems with their computers. On 31 March I called again and spoke to Tsolo who tried her best to assist me in changing the beneficiary details telephonically but failed because the system kept kicking her out, She also informed me that there was a beneficiary unknown to me on the policy (named Liebenberg born in 1994) She said she will call back as soon as it was corrected and send me an updated version of the policy. Today the 10th April 2025 and still no word from Absa Life. Please advise me further on the pursuance of this matter.

Thank you, Helene Vice

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  • Zandi.Nkosi2@absa.africa
    Zandi.Nkosi2@absa.africa Posts: 6

    Dear Helene Vice,

    Thank you for reaching out to us.

    We sincerely regret any inconvenience you have experienced.

    To assist you effectively, kindly provide us with the case reference number issued to you when you contacted us. We appreciate your patience and look forward to resolving this matter for you.

    Kind Regards,

    Customer Experience Team

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